Privacy Policy

Last updated: 19 August 2026

Reno Skincare Pty. Ltd. operates Itch-A-Bye and the website itchabye.com. We respect your privacy and are committed to handling personal information responsibly. This policy explains the kinds of information we may collect when you visit our website, place an order, create an account, contact us, subscribe to communications or otherwise interact with Itch-A-Bye, and how that information may be used and protected.

Information We May Collect

Depending on how you use our website, we may collect information such as your name, email address, telephone number, billing and delivery details, account information, order and transaction information, messages you send to us, and information you choose to provide through forms or customer support.

Our website and service providers may also collect technical information such as your IP address, browser and device information, pages visited, referring pages, cookie identifiers and information about how the website is used.

How We Use Personal Information

We may use personal information to process and fulfil orders, provide customer support, manage accounts, respond to enquiries, administer refunds or returns, improve our website and customer experience, maintain website security, prevent fraud, keep appropriate business records, comply with legal obligations and, where permitted or with your consent where required, send relevant news, educational content or marketing communications.

Payments

Payments made through our website may be processed by third-party payment providers. Payment providers may collect and process payment information under their own privacy policies and security practices. We do not need to receive your complete payment-card details in order to fulfil an order when those details are handled directly by the payment provider.

Cookies and Website Technologies

itchabye.com may use cookies and similar technologies to operate essential website functions, remember preferences, support shopping and account features, understand website performance and usage, and support analytics or marketing where applicable. Your browser may allow you to block or delete cookies, although some website functions may not work correctly if essential cookies are disabled.

Third-Party Services

We may use trusted service providers to help us operate our website and business, including website hosting, ecommerce, payment processing, delivery, email, analytics, security and customer-support services. These providers may process information as necessary to provide their services to us and may have their own privacy terms.

When Information May Be Disclosed

We may disclose personal information to service providers where reasonably necessary to operate our business, process orders or provide requested services. We may also disclose information where required or authorised by law, to protect our legal rights, to investigate suspected fraud or security issues, or in connection with a legitimate business transfer or restructuring.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business and transaction records, resolve disputes, enforce agreements and meet legal, tax, accounting or regulatory obligations.

Marketing Communications

If you receive marketing emails from us, you can unsubscribe using the unsubscribe option provided in the message or contact us. We may still send non-marketing communications that are necessary for an order, account, customer-service request or other transaction.

Access, Correction and Privacy Enquiries

If you would like to ask about personal information we hold about you, request a correction, make a privacy enquiry or raise a concern, please contact us. We may need to verify your identity before responding to certain requests.

Children’s Privacy

Itch-A-Bye products and educational content may relate to babies and children, but our website is intended for use by parents, guardians and other adults. We do not knowingly seek to collect personal information directly from children through the website.

External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy information when leaving our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations. The latest version will be published on this page with the updated date.

Contact Us

Reno Skincare Pty. Ltd.
37 Nurlendi Avenue
Vermont VIC 3133
Australia

Email: support@itchabye.com
Phone: +61 425 807 497