Returns & 60-Day Money-Back Guarantee

Last updated: 19 August 2026

We want parents to be able to evaluate Itch-A-Bye Baby Repair Cream properly and with confidence. Every purchase of Itch-A-Bye Baby Repair Cream is backed by our 60-Day Money-Back Guarantee, subject to the terms below and your rights under Australian Consumer Law.

Our 60-Day Confidence Guarantee

Every child is different and no skincare product is right for everyone. If you purchase Itch-A-Bye Baby Repair Cream directly from itchabye.com and decide within 60 days of purchase that it is not right for your family, contact us to request a refund under our 60-Day Money-Back Guarantee.

To help us locate your purchase, please provide your order number and the name or email address used for the order. Our team will provide the applicable return or refund instructions. Please contact us before sending a product back.

Products Purchased From Other Retailers

If you purchased Itch-A-Bye from another retailer, marketplace or stockist, please contact that seller first because its return process and proof-of-purchase requirements may apply. Your rights under Australian Consumer Law are not excluded by this policy.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, incomplete or different from what you ordered, please contact us as soon as reasonably possible at support@itchabye.com with your order number and a description of the issue. Photographs may help us assess transit damage or an incorrect item quickly. We will work with you on an appropriate remedy in accordance with applicable consumer law.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you have under applicable law. Where a product has a major failure or otherwise does not meet a consumer guarantee, you may be entitled to remedies provided by law.

Refund Processing

Approved refunds are generally returned to the original payment method where possible. Banks and payment providers control their own processing times, so it may take additional time for a completed refund to appear in your account.

Return Shipping

Please contact us before returning any item. We will tell you whether a physical return is required and provide return instructions where applicable. Responsibility for return shipping will depend on the reason for the return and your rights under Australian Consumer Law. Where goods are faulty or otherwise fail to meet a consumer guarantee, your statutory rights apply.

Books and Other Products

The 60-Day Money-Back Guarantee described above applies to Itch-A-Bye Baby Repair Cream purchased directly from itchabye.com unless a different guarantee is expressly stated for another product. For books or other products, contact us and we will explain the applicable return options and any rights available under Australian Consumer Law.

How to Request a Return or Refund

Email support@itchabye.com and include your order number, the name used for the order and a brief explanation of how we can help. You can also contact us through our Contact Us page.

Reno Skincare Pty. Ltd.
37 Nurlendi Avenue
Vermont VIC 3133
Australia
Phone: +61 425 807 497