Shipping & Delivery

Last updated: 19 August 2026

Thank you for ordering from Itch-A-Bye. Reno Skincare Pty. Ltd. aims to prepare and dispatch orders carefully and keep the delivery process as straightforward as possible. The information below explains our general shipping approach. Shipping options, charges and estimated delivery information shown at checkout form part of your order and may vary depending on destination and the products ordered.

Order Processing

Orders are prepared for dispatch after payment has been successfully received and the order has passed any necessary verification. Processing may take longer during weekends, public holidays, promotional periods or unusually busy times. If there is a significant problem affecting your order, we will use the contact details supplied with your purchase to get in touch.

Shipping Options and Costs

Available shipping methods and any applicable shipping charges are displayed at checkout before you complete your purchase. The options available may depend on your delivery address, order contents and the delivery services available to that destination.

Delivery Estimates

Any delivery timeframe displayed at checkout or provided after dispatch is an estimate rather than a guaranteed arrival date unless expressly stated otherwise. Delivery times can be affected by the carrier, destination, weather, public holidays, peak shopping periods and other circumstances outside our reasonable control.

Tracking

Where tracking is available for your shipping method, tracking information may be sent to the email address associated with your order after dispatch. Carrier tracking can sometimes take time to update after a parcel first enters the delivery network.

Please Check Your Delivery Details

Please check your name, email address and delivery address carefully before placing your order. If you notice an error after ordering, contact us as soon as possible. We will try to help, but once an order has entered the fulfilment or carrier network we may not be able to change or redirect it.

Delayed or Missing Parcels

If tracking shows an unusual delay or you believe your parcel may be missing, please first check the tracking information and any safe delivery locations around the delivery address. You can then contact us at support@itchabye.com with your order number and we will help you investigate the shipment with the available delivery information.

Damaged Parcels or Incorrect Items

If an order arrives damaged or contains an incorrect item, contact us as soon as reasonably possible. Please include your order number and, where useful, photographs of the parcel and affected product so we can assess the issue and arrange an appropriate response.

International Orders

If international shipping is offered to your destination at checkout, additional customs requirements, duties, taxes or import charges may apply depending on the destination country. Unless the checkout expressly states otherwise, these charges may be the responsibility of the recipient. Customs processing can also affect delivery time.

Returns and Refunds

For information about returns, faulty products and the Itch-A-Bye 60-Day Money-Back Guarantee, please see our Returns & 60-Day Money-Back Guarantee page once published. Nothing in this Shipping & Delivery policy limits rights you may have under Australian Consumer Law.

Need Help With an Order?

Email support@itchabye.com or contact us through the Contact Us page.

Reno Skincare Pty. Ltd.
37 Nurlendi Avenue
Vermont VIC 3133
Australia
Phone: +61 425 807 497